Should an item not meet your expectations or serve your needs, please CONTACT US to request a return authorization. Unfortunately, some items are not eligible for return. You will find information about whether an item is not returnable in the description section on the product page. Additionally, if the item is not in its original packaging or is damaged, then it is not returnable. All returns are sent to our distribution center. Upon approval of your request, you will receive a unique UPS or USPS label via email. Simply pack your item back in the box in which it arrived and be sure to include all packaging materials. Tape the label to the outside of the box and drop the package off at the nearest shipping facility. Upon receipt of your returned items, you will receive a credit towards a future purchase at Blitsy.com. All returns must be received unused and in the original packaging within 14 days of when the item was delivered to you.